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  • FAQs - Frequently Asked Questions


    Electronic Cigarette Frequently Asked Questions (FAQ's)



    What is ePuffer Electronic Cigarette?


    ePuffer electronic cigarette (or “e-cig “/ "e-cigarette") is an alternative to smoked tobacco products, such as cigarettes, cigars, or pipes. It is a battery-powered device that provides inhaled doses of nicotine by delivering a vaporized nicotine solution. In addition to nicotine delivery, this vapor also provides a flavor and physical sensation similar to that of inhaled tobacco smoke, while no tobacco, smoke, or combustion is actually involved in its operation.


    Parts and Components Definition

    Battery – The body of the cigarette

    Atomizer – The heating element that creates vapor

    Cartridge – Container with nicotine pad and eliquid

    Cartomizer – Cartridge with built-in atomizer

    Tank – container that should be filled with eliquid



    E-Cigarette Models


    Tank based system: Battery+Atomizer+Tank


    • Phantom HD


    Three piece models: Battery + Atomizer + Cartridge

    • Elite Classic
    • Elite Mini
    • ePipe 601 ( EOL )
    • Super Mini ( EOL )

    EOL: - End of Life ( Discontinued )

    Two piece models: Battery + Cartomizer


    • Magnum SNAPS - New Magnetic activation technology!
    • Magnum REV-2
    • Nano
    • E-Cigar E600
    • E-Cigar E650
    • E-Pipe 605



    One piece models: Disposables

    • MAGNUM ECO - New!
    • SENSE
    • MAGNUM UNO D3
    • ECIGAR 1800
    • ECIGAR 500


    Note: Disposable models CAN NOT be refilled or recharged.

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    What is inside ePuffer electronic cigarette and is it safe for humans?


    The ingredients of ePuffer e-liquid formula (the juice that is used in our electronic cigarette cartridges) are:

    • Natural Nicotine (extracted from green tobacco leaf, green paper and tomatos)

    • Pharmaceutical Grade Propylene Glycol (PG) or Vegetable Glycerin (VG)

    • Damascenone Nature-Identical Flavor:  woody, floral, herbal, green and fruity with spicy tobacco notes. Odor:  persistent fruity, floral; strawberry- and rose-notes.

    • Maltol ( Used as a flavor enhancer in breads and cakes )

    • Natural Menthol Crystals

    • Other natural flavors extracted from Vanilla, Coffee and Cocoa bean

    Most of the ingredients could be found in many fruits and vegetables and are known to be safe for humans. The FDA includes Pharmaceutical grade PG on its Generally Recognized As Safe (GRAS) list. The World Health Organization also considers it as safe for use.


    Click here
    to view or download ePuffer's Product Safety MSDS Certificate.

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    Is this a quit smoking aid?


    The ePuffer™ electronic cigarette is not a medical device and ePuffer™ makes no claims to help a person quit smoking, however it has helped many people who wanted to quit or cut down on tobacco product intake. Our product is unique and totally different from nicotine gums, patches or any other solutions that are available on the market today. On average, it takes about 5 months for one to move down from High to Zero nicotine intake and once you are at zero nicotine, it is up to you how you want to handle your habit. You can simply stop (no more nicotine cravings), or continue your habit smoking zero nicotine cartridges.

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    How long does one cartridge last?


    Please refer to the chart below regarding the average cartridge lifetime for different e-cigarette models:


    Magnum SNAPS cartridge ~ 25-30 cigarettes

    Magnum REV-2 Cartridge ~ 20-25 cigarettes

    Phantom Tank ~ 18-20 cigarettes

    Elite Classic Cartridge ~ 18-20 cigarettes

    Elite Mini Cartridge ~ 12-14 cigarettes

    NANO  Cartridge ~ 10-12 cigarettes

    E600 Cigars ~ 600 puffs

    E650 Cigars ~ 400 puffs


    One regular cigarette would be equivalent to 10-15 epuffs. The flavor strength and the thickness of produced vapor will eventually reduce so you will know when to replace or refill the cartridge with the E-liquid.

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    How long does the battery last?


    Almost every kit* includes two batteries of the same capacity. Recharge one while another is being used. One fully charged battery will last for smoking of one cartridge. The average battery lifespan is 350-400 recharge cycles. Average life per charge varies from 100 to 250 puffs**. Phantom battery capacity is 600-800 puffs per charge.

    *E650 Cigar and NANO Value Kits have only one battery

    **Depends on the e-cigarette model.

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    How long does the atomizer for the three piece design models last?

    Average atomizer lifetime is 10.000 puffs, with an average smoking of 10 cigs per day it should last for 3 months.

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    What ePuffer models were featured on "The Doctors" Show in 2009?

    The Original ePuffer EAZE MAGNUM Electronic Cigarette and Disposable Electronic Cigar appeared on “The Doctors” count down for the Top 10 Health Trends of 2009! The Doctors shared a positive opinion of the product, suggesting that it was a much healthier alternative for current smokers.

    To test the effectiveness and " feel " of the product they had a volunteer try the ePuffer Magnum electronic cigarette. Being so satisfied with the product she quit smoking regular cigarettes altogether, and that was only after 2 days of using the ePuffer EAZE MAGNUM electronic cigarette!  She also stated that she would definitely suggest the product to her friends and family.  

    ePuffer MAGNUM Electronic Cigarette on The Doctor's TV Show ePuffer ECIGAR 1800 Electronic Cigar on The Doctor's TV Show
    ePuffer MAGNUM ecigarette on The Doctor's TV Show ePuffer Electronic Cigar on The Doctor's TV Show


    The original EAZE MAGNUM electronic cigarette looks and feels like a real tobacco cigarette, making it comfortable and easy to use by any smoker. It comes in two parts - the first is a rechargeable lithium Inteli battery with a built-in micro computer and the other is a disposable atomized cartridge. Inside the cartridge you will find the nicotine pad and atomizing mechanism. Once the disposable cartridge is finished, all you need to do, is simply unscrew the used cartridge and screw on the fresh one. No cleaning or maintenance is required. A main advantage of this device is the atomizer is never reused, so you don’t have to worry about problems including nicotine build-up, clogging and residue. Smoker will draw in a Vapor that looks virtually the same as a smoke from real tobacco cigarette.

     

    What ePuffer models were featured on "The Doctors" Show in 2010?

    Once again, The Doctor's reviewed ePuffer Electronic smoking devices on their show. The "Medical Emergencies You Can’t Ignore" episode was featured on March 8th, 2010.

    Electronic Cigarette on The Doctor's TV Show 2010 Electronic Cigar on The Doctor's TV Show 2010 Electronic Cigarette Magnum REV-2 on The Doctor's TV Show 2010

    Three different ePuffer models were introduced to act as “quitting smoking aids”. The Magnum REV-2 Electronic Cigarette was reviewed by Dr. Lisa Masterson, who took a few quick puffs to show how the product functions. Dr. Drew Ordon smoked the eCigar with such ease, while Dr. Jim Sears role-plays, acting as if he is perhaps a detective, smoked the ePipe. As the Doctors put “…the oral fixation, especially since you are holding something in your hand is a good way to start on your road to quitting”.

     

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    What is the size/weight difference between the ePuffer cigarettes?

     

    Please refer to the chart below regarding size and weight of the assembled e-cigarettes.

     

    MAGNUM SNAPS REV-3 High Capacity ( long )– ( Ø = 9mm, length:  4.5'”/115mm, weight: 15 grams )

    MAGNUM EAZE REV-2 High Capacity ( long )– ( Ø = 9mm, length:  4.5'”/115mm, weight: 15 grams )

    MAGNUM EAZE REV-2 Regular ( short ) – ( Ø = 9mm, length:  4”/100mm, weight: 12 grams )

    MAGNUM UNO Disposable / Military  – ( Ø = 9mm, length: 4.5" / 115mm, weight: 8 grams )

    NANO – ( Ø = 7.8 mm, length: 3.3" / 84mm, weight: 9 grams )

    PHANTOM HD  – ( Ø = 15mm, length: 6" / 150mm, weight: 45 grams)

    ELITE CLASSIC – ( Ø = 9mm/12mm, length: 6" / 152mm, weight: 20 grams )

    ELITE MINI – ( Ø = 8.5mm, length: 4.5" / 115mm, weight: 15 grams )

    ECIGAR 1800 Disposable - ( Ø = 20mm, length: 6" / 150mm, weight:  45 grams ) Ring Size: 48

    ECIGAR 500 Disposable - ( Ø = 12mm, length: 4.7" / 120mm, weight:  15 grams ) Ring Size: 32

    ECIGAR E600 – ( Ø = 13mm, length: 5" / 127mm, weight: 30 grams )

    ECIGAR E650 – ( Ø = 12mm, length: 6" / 152mm, weight:  40 grams )

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    What Cartridges / E-liquid flavors and densities are available?


    To match your smoking habit, ePuffer offers various cartridge and eliquid flavors and nicotine densities. One of the latest improvements ePuffer made to help you choose the nicotine strength matching your regular cigarettes is called "True Nicotine". At the moment this nicotine strength is featured in our new models: Magnum - SNAPS, Rev-2, UNO (disposable), Nano, ECIGAR E650, ECIGAR E600 and ePipe E605.


    Magnum REV-2 / NANO / E605 Pipe

    Regular – 1.2 mg
    Mild – 0.8 mg
    Light – 0.6
    Extra Light – 0.3
    Nicotine Free – 0


    Magnum SNAPS REV-3

    Regular – 1.2 mg
    Light – 0.6
    Nicotine Free – 0

    ECIGAR E650

    Regular – 1.2 mg
    Mild – 0.8 mg
    Light – 0.6
    Nicotine Free – 0mg

    ECIGAR E600

    High – 1.4 mg
    Mild – 0.8 mg
    Nicotine Free – 0mg

    Magnum UNO ( disposable )

    Regular – 1.2 mg
    Mild – 0.6 mg
    Nicotine Free – 0 mg


    Tobacco Flavors: Premium Tobacco, 5X5, Virginia, Mirabella, New London, Belgo, Colibri Tobacco, Havana Cigar Flavor, NANO LUX, E650 Cigar blend.

    Sweet / Fruity Flavors: Cherry, Coffee, Menthol, Vanilla, Apple, Grape, Strawberry, Chocolate, Valerian ( Sleep Aid ).

    Note: Some cartridge flavors are available only for specific e-cigarette models.

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    How to refill E-Puffer with E-liquid?


    Magnum REV-2: To refill the cartridge detach it from the battery and pop the white plastic cap off using a thin metal object like an office pin or a fork. If you see a transparent rubber ring inside that should be removed as well.

    Squeeze a few drops of e-liquid (8-10 for the Magnum) around the nicotine pad (cotton –like material) AVOIDING the center. *The number of drops is approximate. If the vapor production after refilling is not satisfactory add a bit more eliquid but at the same time be accurate not to overfill it.

    Let the liquid absorb for 30-60 seconds and repeat the procedure one more time. To ensure the eliquid doesn't get on the atomizing element do not hold the cartridge vertically but at an angle. Put the plastic cover back in the cartridge. Now you can smoke the cartridge again.

    Make sure you do not overfill the cartridge and let every eliquid drop absorb as overfilling will damage the atomizer and ruin the cartridge.

    We do not recommend refilling the same cartridge more than two times to preserve the original taste quality and vapor volume. If you already tasted the burnt (near the end of the cartridge life), this cartridge cannot be refilled.

    Phantom HD: Pop the silicon cap and fill the tank with eliquid leaving approximately 3mm space unfilled.

    Elite Classic/Elite Mini: Detach the cartridge from the atomizer and squeeze a few drops of eliquid on the cotton-like pad inside of the cartridge. Let the liquid absorb for 30-60 seconds and repeat the procedure. Give it some time to absorb and make sure you did not overfill the cartridge. To preserve the original taste quality, we do not recommend refilling the same cartridge for more than 5 times.

    You can save about 70% on cartridges when using e-liquid.

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    A part of my ePuffer is broken/lost/stolen or I need an extra one. What should I do?


    All products are sold with the understanding that the purchaser has independently determined the suitability of the product for their own use and come with the following warranty limits:

    Warranty replacement:

    Atomizers – 3 months

    Batteries / Chargers – 1 year

    Purchase of spare parts:
    Whenever you are looking for buying a replacement for the lost part or need an extra one, please refer to the “Spare parts” section on our website. Please be attentive when placing the order as some parts for different models do not match.

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    How can I pay for my ePuffer?


    You can pay for your ePuffer directly at the check-out using PayPal, your Visa or Mastercard, or Order by Phone during office hours. In UK call 0207 490 5064, Europe and International +44 330 828 0888 - Mon-Fri 9:30AM - 7:00PM GMT.

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    I would like to return/replace the product. How do I do that and how to get an RMA number?

    Customers must request an RMA authorization via our Trouble Ticket system prior to returning any merchandise to ePuffer.com
     
    All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. All free items (bonuses) must be returned together with purchased items in order to receive a full refund. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied. For hygienic reasons we will not provide refund for a used e-liquid and nicotine cartridges.

    All warranties are voided if returned product is found to be abused, scratched, mishandled, mislabeled, modified, or altered in any way.
    Customer is responsible for proper packaging of RMA returns. All warranties will be void on items that are returned inadequately packaged and are subject to 20% restocking fee if not in resalable condition.

    Shipping and handling charges are non-refundable. Customer is responsible for all the shipping charges associated with returning the defective merchandise for exchange or refund.

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    If your questions are not listed above, please click here to contact our Customer Service. Team. In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. Please reopen tickets on reply to avoid miscommunication. For your reference we provide complete archives and history of all your support requests.

    Customer Support Operating Hours: Mon-Fri: 10:00am - 10:00pm (Excluding UK Bank Holidays).