ePuffer UK & EU Customer Service

Dear Customer,
At ePuffer, we’re closely monitoring the COVID-19 situation and working tirelessly to serve the needs of smokers who are quickly adapting to new ways of life as we all pull together to curtail this outbreak. In response to the virus, we’ve implemented updated best practices in our workplace to help ensure the health and safety of our employees and customers.

Putting our Employees and Customers First

In accordance with UK's recent stay-at-home order, most employees are now working from home. We have temporarily limited on-site business operations to essential staff in our warehouses to ensure fulfilment and delivery of customer orders with minimal interruption.

A message from Royal Mail:

Daily pickups and delivery of mail and parcels is continuing nationally, and any changes in response to new developments can be found from the link below.

Looking Ahead

The COVID-19 situation remains fluid, and ePuffer is committed to helping customers manage through this difficult time. We will continue to monitor and respond to federal, state and local health authorities to protect our employees and serve our customers safely, and with minimal disruption.


Shawn Shal
CEO, ePuffer International Inc.


Sales & Support operating hours: Mon-Fri: 10:00am - 6:00pm GMT (Excluding UK Bank Holidays).

Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. An auto-response message will be sent to you confirming the receipt of your trouble ticket.

Any support request sent after office hours or during the weekends will be answered on the next business day.
Open New Support Ticket Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please click on the " Check Ticket Status" link below. A valid email address is required.
Check Ticket Status Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.


Contact By Mail:

ePuffer Ltd.
60 Charles St., Leicester LE1 1FB
United Kingdom

Contact Us by Phone: +44 207 490 5064