ePuffer Winter Holidays Operating Hours
Please note! Our office will be closed for the Christmas and New Year holidays as follows:
December 24 - 10AM - 3PM GMT
December 25 - Closed
December 26 - Closed
December 31 - 10AM - 3PM GMT
January 1 - Closed
ePuffer team wishes you and your loved ones safe and joyful holidays!
Sales & Support operating hours: Mon-Fri: 10:00am - 6:00pm GMT (Excluding UK Bank Holidays).
Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. An auto-response message will be sent to you confirming the receipt of your trouble ticket.
Any support request sent after office hours or during the weekends will be answered on the next business day.
Contact By Mail:
60 Charles St., Leicester LE1 1FB
Contact Us by Phone: +44 207 490 5064
How to utilize our support ticket system: If this is the first time you are opening a ticket please click on "Open New Ticket" button and follow the instructions. Once you have submitted your ticket, an auto-response message will be sent to you confirming the receipt of your trouble ticket. You will also receive a link where you can track your ticket status, history and archives. Please reopen the same ticket on reply whenever you have any additional questions to avoid miscommunication and ensure prompt response. If you open new ticket instead of reopening the existing one it would not be assigned to the same agent. This may delay the answer as a ticket will be queued and answered in priority sequence. You should expect a response within 3-6 hours. Thank you!