The COVID-19 situation remains fluid, and ePuffer is committed to helping customers manage through this difficult time. We will continue to monitor and respond to federal, state and local health authorities to protect our employees and serve our customers safely, and with minimal disruption.

For service updates from Royal Mail please visit: https://personal.help.royalmail.com/app/answers/detail/a_id/12556

Sales & Support operating hours: Mon-Fri: 10:00am - 6:00pm GMT (Excluding UK Bank Holidays).

To streamline support requests efficiently, we utilize a Ticket system. Every ticket has a unique number, which you can use to access a complete history of all requests and answers. You will receive an auto-response message confirming receipt of your ticket. Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )

If you do not receive replies or notifications, please check your spam folder.

Any support request sent after office hours or during the weekends will be answered the next business day.

Submit a new request. Please provide as much detail as possible, for us to better assist you. To access an existing ticket, please click the "Check Ticket Status" button below. A valid email address is required.

 

Check the status of a previously opened ticket.