ePuffer Vape Company
ePuffer is intended for adults who want to switch from combustible tobacco products.

If you are not legally able to purchase tobacco or nicotine products in the place where you live, please do not enter this site.

You must be 18 years of age or older to access this website
NO, I am under 18

By entering this website, you agree to our terms and conditions and our privacy policy.

ePuffer UK & EU Customer Service

The COVID-19 situation remains fluid, and ePuffer is committed to helping customers manage through this difficult time. We will continue to monitor and respond to federal, state and local health authorities to protect our employees and serve our customers safely, and with minimal disruption.

For service updates from Royal Mail please visit: https://personal.help.royalmail.com/app/answers/detail/a_id/12556

Sales & Support operating hours: Mon-Fri: 10:00am - 6:00pm GMT (Excluding UK Bank Holidays).

To streamline support requests efficiently, we utilize a Ticket system. Every ticket has a unique number, which you can use to access a complete history of all requests and answers. You will receive an auto-response message confirming receipt of your ticket. Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )

If you do not receive replies or notifications, please check your spam folder.

Any support request sent after office hours or during the weekends will be answered the next business day.

Open New Support Ticket Submit a new request. Please provide as much detail as possible, for us to better assist you. To access an existing ticket, please click the "Check Ticket Status" button below. A valid email address is required.
Check Ticket Status Check the status of a previously opened ticket.


Contact By Mail:

ePuffer Ltd.
60 Charles St., Leicester LE1 1FB
United Kingdom

Contact Us by Phone: +44 207 490 5064